Privacy This notice describes our privacy policy. The Handicentre is committed to protecting your privacy. We use the information we collect about you to process orders and to provide a more personalised shopping experience. No information collected by us on this site will be sold, rented or loaned except as expressly stated in this Privacy Policy and consented to by you. Control of personal information Any personal information provided to or to be collected by the HANDICENTRE is controlled primarily by The Handicentre (Bingham) Ltd, of: The Handicentre 2-6 Market Street Bingham Nottinghamshire NG13 8AB 837201 Head Office What information do we collect and how do we use it? We will not collect any information about individuals, except where it is specifically and knowingly provided, for example, at the time of registration or at the time of ordering. This data is referred to in this policy as 'personal information'. When you register or order, we collect personal information such as your name, e-mail address, delivery address, telephone number, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order(s) and to notify you about the status of your order(s). We will also collect non-transactional data should you enter a competition, request a brochure, take part in a survey, request an e-newsletter or contact www.handicentre.co.uk via one of the electronic forms provided. We may also use the information we collect to occasionally notify you about news and information about goods and services we think you may find valuable including new services and important functionality changes to the website. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information used in this way. If at any later stage you decide you would rather not receive such information please contact us online by EMAIL and requesting "NO MAIL". The information collected will also be used to help us provide further services on this site in the future. You must tell us the email address that you would like to unsubscribe. If your email is redirected from one email address to another, you should tell us the address to which we send our email updates. You can e-mail us at unsubscribe@handicentre.co.uk, or alternatively you can write to us. Will the HANDICENTRE share the information it receives? Contractors: We employ other companies and individuals to perform functions on our behalf. Examples include fulfilling orders, delivering packages, sending postal mail and e-mail, removing repetitive information from customer lists, analysing data, providing marketing assistance, processing credit card payments, and providing customer service. Our contractors have access to personal information needed to perform their functions, but may not use it for other purposes. Other companies may also wish to provide you with news and information about goods and services that maybe of interest to you. At every point on the site where such personal information is collected, we give you the option to tell us if you do not want your personal information disclosed in this way. If at any later stage you decide you would rather not receive such information please contact us online by EMAIL and requesting "NO MAIL". The information collected will also be used to help us provide further services on this site in the future. We may share non-personal aggregate statistics (group) data about visitors to this site, sales and traffic patterns with connected group companies or other parties. However we do not sell or share any information about you as an individual user of this site unless you agree to us doing so. Cookies Cookies are alphanumeric identifiers that we transfer to your computers hard drive through your Web browser to enable our systems to recognize your browser and help us to track visitors to our site, so we can better understand what portions of our site best serve you. Most Web browsers automatically accept cookies, but you can usually change your browser settings to prevent this. The "help" portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Links We may from time to time establish relationships with other companies that will enable you to access the web sites of such companies directly from our site. Each individual company operates its own policy regarding the sale of personal information and the use of cookies. If you have a particular interest or concern regarding the way your personal information will be used then you are advised to read the privacy statement on the relevant site. We will try to provide you with links to high quality, reputable sites which we believe will be of interest and relevant to you, but please note that such third party sites are not under our control and we do not contribute to the content of such sites. When you click through to these sites you leave the area controlled by the HANDICENTRE. We cannot accept responsibility for any issues arising in connection with either the third party's use of your data, the site content or the services offered to you by these sites. How does the Handicentre protect customer information? When you place orders or access your account information, we offer the use of a secure server. The secure server software (SSL) encrypts all information you input before it is sent to us. Please see our Security Policy for further information. Our security procedures mean that we may occasionally request proof of identity before we are able to disclose sensitive information to you. It is important for you to protect against unauthorized access to your password and to your computer. Be sure to sign off when you have finished using a shared computer. What choices do I have? You do not have to provide the HANDICENTRE with any of the information requested, If at any stage you change your preferences and decide you would rather not receive news and information about goods and services from the HANDICENTRE (Bingham) Ltd please contact us online by completing the form in Contact the HANDICENTRE and typing "NO MAIL" in the question/comment box. If you have registered you can also change your preferences in the My Account section on this site. Children The HANDICENTRE does not sell knives, blades, glue, aerosol, chemical or gas based products for purchase by children. We sell childrens products for purchase by adults. If you are under 18, you may use www.handicentre.co.uk only with the involvement of a parent or guardian. How do I make a complaint to the HANDICENTRE? The HANDICENTRE will undertake to handle a complaint fairly and competently. We will keep you informed either by telephone or email at each stage and will endeavour to fully resolve your complaint within 48 hours. If you are still not happy with the way your complaint is being handled you should write to: The Handicentre (Bingham) Ltd Policy changes If we decide to change our privacy policy, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we disclose it. Any changes to this policy made by The Handicentre (Bingham) Ltd will be posted here and will take effect immediately. This policy was last updated in February 2006. Tell us what you think The Handicentre welcomes your questions and comments about privacy. If you have any questions please either use the form marking your email for the attention of Mike O'Leary, or contact us at the address shown above.
